Refund Policy

Policy Scope

This Refund Policy clarifies the refund rules, processing procedures, and time limits for all orders, returns, and canceled transactions on shopcidershop.it.com. It is binding on all customers who place orders on our e-commerce platform.

Eligibility for Refund

Customers can apply for a refund under the following scenarios on shopcidershop.it.com: qualified returns within the 60-day return window, platform-caused order errors (wrong item, size, color), product quality defects, shipment loss or severe damage during transit, and order cancellation before shipment processing.
All returned items must be in original condition: unwashed, unworn, with original tags and packaging intact. Clearance items from the Last Size Bargain zone are eligible for refunds in accordance with the standard policy, unless explicitly marked as final sale on the product detail page.

Return & Refund Timeline

We provide a 60-day free return window for all products purchased on shopcidershop.it.com. Customers can initiate return requests within 60 days from the date they receive the order. All return shipping costs are covered by shopcidershop.it.com, with no additional charges deducted from customer refunds.
After we receive and inspect your returned goods, we will initiate the refund process within 2 business days. The total refund processing period is 5 to 10 business days, and funds will be returned to your original payment account.

Refund Calculation Rules

For full returns: The total order amount (product value only, shipping fee is fully waived per our free shipping rule) will be fully refunded in USD. For partial returns: Only the value of the returned items will be refunded, with no hidden fees deducted.
If you receive defective or incorrect items delivered by shopcidershop.it.com, we offer two solutions: free replacement or full refund including any incidental costs verified by our customer service team.

Non-Refundable Situations

Refund applications will be rejected if: the return request is submitted beyond the 60-day window, items are damaged by human factors after delivery, items are missing original accessories or tags, customized products with exclusive customer modifications, and items marked final sale on product pages.

Refund Inquiry Support

You can track your refund status via the order center on shopcidershop.it.com. For refund delays or rule inquiries, contact our support team via support@shopcidershop.it.com for professional assistance.

 

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